Internet speed

As we all, or at least 90% of us use Netflix almost every time now, we must have faced certain error codes every now and then. Some of the errors account for some minor glitches or system bugs, while others might be due to some issues. One of the many common errors which one might see is error code ‘NW-2-5”. Netflix Error NW-2-5 means that there is a connectivity issue that is obstructing the internet connectivity to the Netflix software. So let’s go into deep to know how to fix Netflix error NW-2-5.

How to Fix Netflix Error NW-2-5

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This error is most profoundly seen on devices like –

  • Blu Ray Player
  • Nintendo Wii U
  • PlayStation 3
  • PlayStation 4
  • Roku
  • Streaming Media Player
  • Set-top Box
  • Smart TV
  • Xbox 360
  • Xbox One

Although network issues or other error codes may seem pretty technical but are actually simple if one is provided with the correct information of the available solutions. So here are some rather simple things which you can try to solve the said issue.

How to Fix Netflix Error NW-2-5?

Make sure you are connected to a good network:

Firstly make sure if you are even connected to an internet network at all. Maybe your WiFi is turned off or you are in a place with an unstable network connection.

Internet Connectivity

Now you need to ensure that the network you are connected to is strong and stable. For this, you may follow some of the following mentioned tips-

Steps to Fix Issues on Router Side:

  • Switch off your device.
  • Unplug the WiFi router completely to shut it down.
  • Wait for a minute or two.
  • Reconnect the entire setup and wait till your WiFi router shows the green light, which signifies that it is ready to be connected.
  • Switch on your device now.
  • If the problem is solved that it was just a minor WiFi router connectivity issue. You can continue the binge-watch now.

If you are using some router to access the internet to your device from the modem then you need to remove the router of the picture and then try it again. Remove the router and connect the device to the modem directly through an ethernet cable

In case your concerned device does not have a direct ethernet jack them you can always purchase a USB-to-ethernet adapter since all the devices do have a USB jack for sure. In the long run too, ethernet cables are a better and unhindered way to access the internet instead of using routers. Ethernet cables make sure of the steady supply of the network required for streaming via your modems.

But if you have to access the internet for multiple devices then switching to an ethernet cable cannot be a permanent solution. Rather you should contact your router service support and get it fixed.

If the modem is the problem?

If you are done with the above step and the error still does not go then maybe your modem itself is the problem. You can try from some other place network to see if the modem is actually the problem. But if you cannot, contact your internet service provider and confirm the modem connection stability.


Change the place of your WiFi router:

  • Try switching some places for the WiFi router to connect to the internet properly. You may try setting it up on a place a little on height if it is placed on the floor.
  • Keep it a place away from microwave ovens, radios, or baby monitors.
  • Place it somewhere near the device you are trying to stream through, so as to remove any hindrance between the connection.

Make sure your connection allows streaming:

If you are connected to some public WiFi, like from a library or a cafe or your office, then probably the WiFi owners would have intentionally blocked Netflix. Some people may not know this, but yes this is possible and is mostly done to make sure that the connection provided is used only in the intended manner. So ask the owner or authorized people if any such restriction is used on the WiFi.

How to Fix Netflix Error NW-2-5: Check the internet speed

If your connection is stable and Netflix is not restricted on the connection then even this message can appear because your connection does not provide enough speed for the Netflix streaming. By default, this feature is available on mobile phones but you can also take an internet speed test which is available by many different sites.

Internet Speed

As recommended by Netflix, the speed required for SD quality streaming is 3.0 MB/sec and up to at least 25 MB/sec for ultra HD quality streaming.

Restarting the Device:

Every time we face some error codes regarding any services we simply try turning it off and then on again as our first method. It’s now like a reflex action, you see a problem with a device/service, turn it off and restart it again.

Reset the PC

Do the same here too. Switch off Netflix and turn off your device. Now turn on your device and reconnect to Netflix again. Hope it will help

If you are streaming through Xbox 360 & Xbox 360 one or PlayStation 3 & PlayStation 4?

If the device you are referring to here is a PlayStation 3 or PlayStation 4 or Xbox 360 or Xbox One then you need to verify your DNS settings. DNS means Domain Name Server settings. Their work is to convert easy domain names to actual IP addresses. They are used to connect your device to the web. Now the steps to confirm the DNS settings may be different for different devices and may seem a bit lengthy. But just follow our lead.

For PlayStation 3 –

  • Open the main menu
  • Go to ‘settings’
  • Click on ‘network settings’
  • Tap on ‘internet connection settings’
  • Confirm ‘ok’ on the screen
  • Now click on ‘custom’
  • (if you are connected through a wireless connection) select ‘enter manually’ under the WLAN heading
  • Press the right directional button 3 times and go to ‘IP address setting’, your already saved ‘Password’ and ‘SSID Security Setting’ will appear now.
  • (if you follow a wired connection) Click on ‘Auto-Detect’ for Operation mode
  • Tap on ‘automatic’ for IP Address setting
  • Choose ‘Do Not Set’ for DHCP hostname
  • Tap ‘Automatic’ for DNS Setting
  • Tap ‘Automatic’ for MTU
  • For Proxy Server, click on ‘Do Not Use’ Choose
  • Tap ‘Enable’ for UPnP
  • Click the X button to save all of it

For PlayStation4 –

  • Open the ‘settings’ from the main menu
  • Click on ‘Network’
  • Click ‘Setup Internet Connection’
  • (if you are using a LAN cable) Click on ‘Custom’ for the operation mode
  • (if you connected via a wireless network) Click ‘Custom’ under the wifi option and then select your wifi network name
  • For IP Address Setting, click ‘Automatic’
  • For DHCP Host Name, click on ‘Do not specify’
  • Click on ‘automatic’ for the DNS Setting,
  • Select ‘Automatic’ for MTU settings
  • And for the Proxy Server, tap on ‘do not use’

For Xbox 360 –

  • On your controller press the ‘Guide’ button
  • Now click on ‘Settings’
  • Go to ‘System Settings’ now
  • Tap on ‘Network Settings’
  • Click on ‘Configure Network’ after selecting your network
  • Click ‘DNS setting’
  • Select ‘automatic’
  • Turn off your Xbox and turn it on again
  • Now restart Netflix

For Xbox One –

  • For opening the ‘Guide’, press the ‘Xbox button’ your controller
  • Select ‘Settings’ under the profile & system menu
  • Go to ‘General’
  • Select ‘Network Settings’
  • Tap ‘Advanced Settings’
  • Select ‘DNS Settings’
  • Choose ‘Automatic’

After following the respective procedures your DNS settings will be saved and you can try an internet speed test and try streaming Netflix again.

Conclusion: How to Fix Netflix Error NW-2-5

These were some of the methods which are widely tested and accepted in case of error NW-2-5. You can try one of them or multiple of them as per your needs and setup. We hope this will help you with your error code on Netflix.

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